Customer Survey - Compliments. Waterra

The 2009 survey presented us with some strong qualitative feedback that we are using to improve our processes and activities.

We were also delighted to receive a variety of compliments from respondents that really help us to stay focused on delivery best value for our customers.

Here's just a small sample:

"I always find that the staff are very helpful if you have a query and will go out of their way to solve problems quickly and efficiently."

"They are very helpful when contacted for advice and are prompt on delivering orders."

"Always A1, I generally order from no where else. "


Thank you.

Waterra UK Ltd - For Surface Water Monitoring Equipment

Waterra UK Blog

Groundwater Products Wanted! Waterra Customer Survey 2009

We deliberately design our annual customer surveys to not only get a snapshot of your opinions about our products and services but also to get actionable feedback that helps us to improve what we do.

This year we decided to ask what other products you would like Waterra to provide. The reaction was very interesting.

Firstly you provided a short list of products and product types that we can review for inclusion in our portfolio, subject to finding quality suppliers or being able to design and build ourselves. Your requests included the following along with some of our own quick responses.

• Light weight easily portable pump and power supply - this is something of a holy grail in groundwater sampling! At shallow depths there are several options already including inertial pumps (manually operated), peristaltic pumps and 12V submersible pumps - both the latter need battery power. At greater depths lightweight becomes less achievable, unless pumps are dedicated. We'll keep looking!



• ATEX approved dipmeters. We are looking into this issue and hope to have a solution soon. It's worth stating that the cost of maintining certification for ATEX equipment in what is a relatively small market is extraordinarily high and this has to be reflected in the pricing.



• Oil skimming pumps. We already can supply a range of manual skimmers, floating skimmers and hydrophobic skimmers for removing floating oil layers from boreholes! See our remediation pages.



• Peristaltic tubing for Competitor Products. We occasionally get asked for equipment to match competitor products and we shall certainly look into this. Call our sales team - and if there is a demand we will respond.



• Rain gauges. We already have these! - They are part of our datalogger range and you can find them amongst our range of rainlogger and rainfall data products.

We clearly need to improve the promotion of some of our products and will respond where we can to the above suggestions. Thank you!

Secondly you indicated that you saw Waterra as an ideal supplier for these products. This is great news for us because it vindicates our view that our expert pre and post sales support is an essential part of what makes Waterra successful.

So thank you, and feel free to give us more examples of groundwater monitoring equipment that you would like us to provide.


Waterra UK Ltd - Groundwater Monitoring Professionals

Waterra UK Blog